Privacy Policy

At Monica Milton Jewellery, we respect our customers’ privacy. 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.monicamiltonjewellery.co.uk (the “Site”).

By providing information to us (by any means, whether in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy.  Any reference to our Website includes its e-mail, text, and other electronic messages.  If you do not agree with this Policy or our practices, you may not use our Website.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.
 

What Information Do We Collect?

We collect personal information about you in various ways, such as when you provide it, on our Website and social media channels, via text messages or on the telephone.

The types of personal information we may collect include:

  • contact information (such as name, postal address, email address, and mobile or other telephone number);
  • username and password if you have registered an account with us;
  • purchase history, return, wish list and transaction information;
  • customer service information (such as customer service inquiries, comments and history);
  • information regarding your personal or professional interests, date of birth, anniversary date, demographics (such as gender), experiences with our products, and shopping and contact preferences;
  • social media information; and
  • information we may obtain from our third-party service providers.

We don’t collect payment information (such as your payment card number, expiration date, authorisation number or security code) as payment is made through PayPal and so we don’t see your payment information other than billing and delivery address.

We automatically collect information when you visit our website, open our emails, we may collect certain information by automated means, such as cookies, web beacons and web server logs.  This Usage Data may include information such as your IP address, device type, unique device identification numbers, browser-type, search queries, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed, the time and date of your visit, the time spent on those pages. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

How and Why Do We Collect Information?

We collect this Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
  • Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Cookie name                           Life span                               Purpose

svSession                                  Persistent                            Identifies unique visitors and tracks a visitor’s sessions on a site

Hs                                              Session                                 Security

XSRF-TOKEN                       Persistent                            Security

smSession                                Persistent (Two weeks)     Identifies logged in site members

TSxxxxxxxx  **                          Persistent                            Security

TSxxxxxxxx_d  **                      Persistent                            Security

* where x is replaced with a random series of numbers and letters

In addition, we may use local shared objects to collect and store information about your preferences and how you interact with our Websites and Apps.  These technologies help us recognize you, customize or personalize your shopping experience, store items in your online shopping cart between visits.

When you connect with social media though the Website, you may link with social media platforms and social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) (collectively, “Social Media”). When accessing services through a Facebook or other Social Media account, we may (depending on the applicable user privacy settings) automatically have access to information provided to or through the Social Media platform. We may collect and use this information for the purposes described in this Policy or at the time the information is collected.

Information collected directly by the third-party providers of the features is subject to the privacy policies or notices of these providers. We are not responsible for these providers’ information and privacy practices.

Information we collect will only be used as described in this Policy. If you choose not to provide certain information, we may not be able to provide you with requested products, services or information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

We use the Device Information that we collect to help us screen for potential risk and fraud (your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How do we store, share and disclose our site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as One Drive is Privacy Shield certified.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to update you on the process of an order, to troubleshoot problems with your account, to resolve a dispute, to send updates about our company. For these purposes we may contact you via email, telephone, text messages.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, We may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil orders, we might have with you or otherwise to pursue our legitimate business interests listed above. 

How to Contact Me

For purposes of EU data protection law, I, Monica Milton, am the data controller of your personal information. If you have any questions, concerns or would like us to stop processing your data, you may contact us at info@monicamiltonjewellery.co.uk  Alternately, you may mail me at:   106 Windmill Knowe, Crossgates, Fife, Scotland KY4 8AT

20 August 2018